Click on the links above to go to the F.A.Q page for that product type
Q: Why was my appliance delivered unpacked
A: All appliances should be delivered in their original packaging, however the delivery driver may have unpacked the appliance in the van to allow for easier access to the property.
Q: Why does my appliance have different coloured panels to that shown in store
A: Stainless steel models are covered in a coloured plastic film that must be removed prior to using the appliance.
Q: What is the best way to clean my appliance?
A: The outer surface of the stainless steel products is coated with a special surface to reduce fingerprint marks and should only be cleaned with a warm soapy water solution. Abrasive cleaners may remove the surface finish and lead to a staining of the metal.
Q: Why can I hear a clicking noise from the hob/oven when the hob/oven is being ignited. (Gas models only)
A: The ignition system supplies a spark to all electrodes simultaneously and not just the one selected.
Q: Why won't my JE850M juicer start
A: If you are unable to turn your JE850M machine on please read the assembly instructions:
Click here to download the assembly instructions.
Q: Why has my appliance been delivered without an electric cable
A: Dual fuel and electric appliances need to be connected by a qualified Tradesperson.
Q: The knobs and control panel are getting too hot, what temperature can they get up to
A: All appliances are manufactured to the current British standard and if used correctly, surface temperatures will be within these standards. When using a gas grill the oven door should be open and the grill heat deflector used. Grilling with the electric oven must be done with door closed.
Q: Why Isn't My Appliance Working
A: Please check power supply and fuse, also ensure timer is set to manual (see user handbook).
Q: Why is the timer flashing
A: This is usually associated with an interruption in the power supply. The timer should be re-set as per the user instruction book.
If you have any product queries not covered in our frequently asked questions
please feel free to call 1800 126 659 for any product, sales or customer service enquiries.
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