SURVEY

AFTER SALES SURVEY CUSTOMER SERVICE

Dear Customer,
As part of Delonghi's ongoing commitment to customer service, we are conducting surveys to measure the satisfaction of our customers. We would like to invite you to participate in helping Delonghi identify those areas where we are meeting your needs and those where we would like to see improvements. This exercise will hopefully enable us to continually improve the after sales services we offer. Thank you for your contribution

Your Details

Please contact me about my survey responses.

Customer Care
Please rate your experience with DeLonghi Customer Care on the following

1. Overall experience

2. Knowledge

3. Listening ability

4. Courtesy and professionalism

5. Assistance towards resolution
Please rate your experience with DeLonghi on the following

1. Ease of contacting DeLonghi

2. Handling of enquiry

3. Follow up

4. Fair and reasonable outcome
Please rate your experience with the DeLonghi approved service provider

1. Overall experience

2. Courtesy and Professionalism
Please rate the service provided on the following

1. Ease of contacting DeLonghi

2. Handling of enquiry

3. Follow up

4. Fair and reasonable outcome
Please rate the DeLonghi website

1. Overall experience
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