Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use DéLonghi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised DéLonghi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

1. Please contact your nearest DéLonghi approved service representative using our service referral web page and explain the nature of the problem.
2. Provide the DéLonghi service representative with your warranty details and proof of purchase.
3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a DéLonghi approved service representative.
4. DéLonghi will bear the cost of postage and handling for the return and dispatch of the goods.

To download a copy of the DeLonghi warranty card use the following link:
DeLonghi Warranty Card 360 KB PDF.

Australian Competition & Consumer Commission - Warranties & Refunds Guide

To download a copy of the ACCC - Warranties & Refunds Guide use the following link:
ACCC - Warranties & Refunds Guide 269 KB PDF.

For an explanation of the statuatory guarantee please see the following link: http://www.accc.gov.au/consumerguarantees/

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from DéLonghi by simply calling this number Australia: 1800 126 659

Warranty Periods

Product Category	Sub Category	Warranty

Coffee	Fully Automatic Coffee Machines	2 Years
	Nespresso Coffee Machines	2 Years
	Nespresso Aeroccinos	2 Years
	Pump Coffee Machines	1 Year
	Mocha Machines	1 Year
	Coffee Canisters	1 Year
	Coffee Grinders	1 Year

Housewares	Benchtop/Mini Ovens	1 Year
	Deep Fryers	1 Year
	Steam Irons/Steam Generators	1 Year
	Kettles	1 Year
	Toasters	1 Year
	Contact/Open Grills	1 Year
	Ice Cream Makers	1 Year

Major Kitchen Appliances	Upright/Wall Ovens	2 Years
	Microwave/Combination Ovens	2 Years
	Cooktops	2 Years
	Dishwashers	2 Years
	Rangehoods	2 Years
	Wine/Beverage Cabinets	3 Years
	Waste Disposer	5 Years

BBQ's

2 Years

Heating	Mica Thermic Heaters	1 Year
	Ceramic/Fan Heaters	1 Year
	Convector Heaters	1 Year
	Portable Gas Heaters	1 Year
	Oil Column Heaters	2 Years
	Electric Blankets	3 Years

Dehumidifiers

2 Years

Cooling	Portable Air Conditioners	2 Years plus 5 Years on compressor
	Fans	1 Year
	Evaporative Coolers	1 Year

Fixed Air Conditioning

5 Years

Floorcare

2 Years

Commercial Use**	Fully Automatic Coffee Machines	1 Year
	All Other Products	6 Months

T2 Refurbishment / Factory Seconds

All Products

6 Months

**Commercial use applies when products are being utilised in a non-domestic capacity.