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Automatic Coffee Machines
Please refer to the instruction manuals that can be downloaded from this website where references are made to them below.
Milk Frothing
Q: Milk not frothing properly
A: Check the milk coupling and ensure the four o-ring are thoroughly clean, you should use
skim or low-fat milk that is cold. Check the steam nozzle and/or intake hole to see id it is clogged.
Clean away any dried milk to allow steam to flow freely. Make sure that you depress the steam button firmly.
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Coffee Not Hot Enough
Q: The coffee is not hot enough
A: With models with a milk jug container before making the first cappuccino press the cleaning button on the milk jug to get the thermablock up to temperature.
The machine default can be changed; refer to operation manual page 33 (ENG) press menu button – then press Next button repeatedly until the appliance displays Temperature Medium.
Press change button until the appliance displays required temperature
Press OK button to confirm the temperature
The infuser is to cold; heat the infuser by pressing the __ button (fig.13) before re making the coffee (see section 6, note 3).
The cups have not been preheated; heat the cups by rinsing them in hot water or leaving them to rest for at least 20 minutes on the cup warmer tray on the lid (see section 6, note 3).
Coffee Not Creamy Enough
Q: Coffee is not creamy enough
A: The coffee is ground to coarsely; turn the grinding adjustment knob one click anticlockwise (see section 8).
Wrong type of coffee; use a type of coffee for espresso coffee makers
The Appliance Does Not Work
Q: The coffee runs out to slowly
A: The coffee is ground to finely; turn the grinding adjustment knob one click anticlockwise (see section 8).
Coffee Runs Out Too Quickly
Q: The coffee runs out to quickly
A: The coffee if ground too coarsely; turn the grinding adjustment knob one click anticlockwise (see section 8).
Coffee Does Not Come Out of One of the Spouts
Q: The coffee does not come out of one of the spouts
A: The spout holes are blocked; scrape the remains of the dry coffee accumulated with a needle (Fig. 27).
or
A: First check the water tank to make sure it is filled.
Second, check that the service door on the front of the unit is sully closed. Otherwise, the machine will not operate.
Also check the brewing system. It may need to be cleaned.
And lastly, check the bean container to make sure there are beans present and that the container is not too full.
Delivering Only Water
Q: When the ¼, ½ and full coffee cup buttons are pressed, the appliance does not deliver coffee, but only water
A: The ground coffee may be blocked in the funnel; remove the ground coffee inside the funnel using a knife (see note 5, section 9). Then clean the infuser and the inside of the appliance (see description in section 11.2)
The Appliance Does Not Turn On
Q: When the on button is pressed, the appliance does not come on
A: The appliance is not plugged in; check that the power cable is plugged into the mains socket
Infuser Cannot Be Removed
Q: The infuser cannot be removed for cleaning
A: The appliance is on. The infuser can only be removed if the appliance is off; turn the appliance off and remove the infuser (see section 15.2). IMPORTANT: the infuser can only be removed if the appliance is off. Attempting to remove the infuser with the appliance on will risk causing damage.
Pre-Ground Coffee and The Appliance Does Not Deliver Coffee
Q: Pre-ground coffee is being used (not beans) and the appliance does not deliver coffee
A: Too much ground coffee has been added; remove the infuser and thoroughly clean the inside of the appliance, as described in section 15.2. Repeat the operation using a maximum of 1 measure of ground coffee.
Coffee Comes Out Around The Service Door
Q: The coffee does not come out of the spouts, but rather around the service door.
A: The holes in the spouts are clogged with dry coffee; scrape the holes with a needle (see section15.1, Fig. 27).
The mobile draw inside the service door is blocked and cannot swing; thoroughly clean the mobile draw, particularly near the hinges to ensure they are free to swing smoothly.
Milk Does Not Come Out of the Milk Spout
Q: The milk does not run out of the milk spout
A: The intake tube is not inserted or is inserted incorrectly; insert the intake in the rubber washer in the milk container lid (fig. 20)
The Milk is Not Well Frothed
Q: The milk is not well frothed
A: The milk container is dirty; clean the milk lid as described in section 15.3
The Milk Contains Bubbles or The Milk Squirts Out
Q: The milk contains bubbles or squirts out of the milk spout
A: The milk is not cold enough or is not skimmed or semi-skimmed; use skimmed or semi-skimmed milk at refrigerator temperature. If you are still not getting the required results, try changing the brand of milk.
Regularly Requires Descaling
Q: Unit indicating regularly the machine requires de-scaling
A: Water hardness – Factory set to 4; test water using the test strip and reset as described
Coffee Machine Is Leaking From Underneath
Q: Coffee machine is leaking from underneath;
A: Overflow tray is full; empty over flow tray
What Type Of Coffee Do I Need
Q: What type of coffee do I need to use in my espresso machine?
A: When preparing espresso, you should always use the proper bean. Espresso beans are roasted longer than other beans and deliver a full, rich flavour and aroma. Choose al Italian espresso roast coffee bean. For pump-driven espresso machines, you should choose a fine coffee grind. For steam-driven espresso machines, use a coarse ground coffee.
Although any whole beans or ground beans can be used with the Magnifica, for a perfect espresso every time De’Longhi recommends using whole bean or ground espresso coffee from Itally, the worlds finest espresso coffee.
Where Do I Get My Coffee From
Q: Where do I find the appropriate coffee beans?
A: Most supermarkets carry Italian or “espresso” beans. Gourmet food stores and coffee chops also carry a wide variety of beans.
Fresh Coffee Beans
Q: How do I know if the coffee beans are fresh?
A: You will know espresso roast coffee beans are fresh if they have an oily surface.
Why is My Coffee Bitter
Q: Why does anyone drink espresso? It is always so bitter.
A: An authentic espresso should have a rich flavour, never bitter. Old coffee beans or coffee that has not been freshly ground may result in bitterness. For rich flavour, always use freshly ground beans or relatively fresh pre-ground coffee.
The Appliance Does Not Work
Q: Does Espresso have a lot of caffeine?
A: Actually, because espresso beans are roasted longer than other coffee beans, they have a lower caffeine level. A cup of espresso has a more concentrated coffee flavour that should not be confused with caffeine content.
Crema
Q: What’s the brown layer on top of an espresso?
A: The light brown layer that floats on top of an espresso is known, in Italian, as the “crema”. Distinguished by its caramel-colour, the crema is the essence of authentic espresso. The crema carries a variety of flavours that comprise the coffee bean. The presence of crema mean the espresso is fresh and perfectly prepared. It is a natural layer produced by the pump pressure.
Cappuccino or Latte
Q: What is the difference between a cappuccino and a latte?
A: A cup of cappuccino is one shot of espresso, ¾ cup steams milk with a dollop of froth. It can be garnished with chocolate, cinnamon or nutmeg. A cup of latte is one shot espresso (or two shots for a double latte), ½ cup steamed milk with about ½ to 1/3 froth.
What Type of Milk for Cappuccino
Q: When I’m making cappuccino, how do I make froth and what type of milk should I use?
A: Steaming and frothing milk for cappuccino requires two things: a powerful machine and a cold metal pitcher of skim milk. (Skim milk works best because it has very little fat.) Using the patented Cappuccino System Frother, pour 1/3 cup of milk into the pitcher so the milk can aerate, and the Magnifica will deliver high levels of steam at the touch of a button. Tilt the pitcher so the steam nozzle is just below the surface of the milk and the frother will do the rest. Remember to keep you metal pitcher in the freezer to ensure the milk is properly chilled.
How Many Cups Does The Machine Make
Q: How many cups does this machine make?
A: The Magnifica can deliver either 1 or 2 espressos or 1 or 2 American coffees.
Can I Stop The Coffey Delivery at Any Time
Q: Can the coffee delivery be stopped at any time?
A: Yes, Simply press either the button or the button to terminate coffee delivery.
Cleaning
Q: Is it easy to clean the Magnifica espresso maker?
A: Very easy, but before performing any of the following cleaning operations, be sure to turn off and unplug the machine. The used coffee container, water tank, drip tray and frother are removable for easy cleaning. Note: Never immerse the machine in water.
Changing The Water
Q: Do I have to keep changing the water?
A: The Magnifica doesn’t need to be refilled until its low. An indicator light will illuminate when it’s time to refill the water tank. Water can remain in the machine between used, Note: It is recommended to always use fresh water, as this will result in a better-tasting espresso. Empty the tank in you intend to leave the machine unused for an extended period of time.
No Crema
Q: My espresso has little or no crema. What’s wrong?
A: The coffee may have been ground to coarsely. Also check to make sure that the coffee is not old or stale.
Refill Water Tank
Q: What does it mean when the lights are illuminated?
A: When the light is on you have to refill the water tank. Never try to operate the machine with an empty water tank. It will not be able to deliver coffee. The light indicates that it’s time to empty the used coffee container.
Can I Remove The Water Tank While The Machine is Delivering Coffee
Q: Can I remove the water tank while the machine is delivering coffee?
A: No. If it is removed, the machine will not operate.
No Coffee Being Delivered When Using The Ground Coffee Container
Q: Why isn’t the machine producing coffee when I use the ground coffee container?
A: Add more ground coffee and try again. If you use less than 1 measure, the automatic tamper in the brewing system cannot detect the coffee and will interrupt the brewing cycle.
Loud Grinder Noise
Q: Why is the grinder making a loud noise?
A: By nature, the grinder is loud since it is a professional conical burr grinder. In rare cases, a stone overlooked during the coffee bean sorting process may be blocking the grinding burrs. Turn the machine off and unplug it. Empty the bean container and try to remove the stone.
Length of Time for the Machine to Heat Up
Q: Why is the machine taking so long to heat up?
A: The machine may need to be descaled. Please refer to the Descaling Section in the downloadable instruction manuel for the EAM.ESAm3200 series or the EAM/ESAM4000 series.
Brewing System Jammed
Q: Why is the brewing system jammed?
A: Check that the brewing system is properly positioned and locked into place. Also, make sure the service door located on the front of the unit is completely closed.
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