Support - F.A.Q. - Automatic Coffee Machines

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Automatic Coffee Machines: EAM/ ESAM 3500 – 4500 - 6600

Milk Frothing

Q: Milk not frothing properly

A: Please be informed that, when the problem is " poor frothing", check the following:

  1. Coupling and / or IFD device (the milk jug lid): check for solid milk residuals (this is the most common cause for problem): sometimes it is enough to simply press the "clean" button, with the machine "ready for coffee", to clear and clean the parts and have the system perfectly working again (see picture 1). Make also sure the gaskets on the coupling are clean and clear from hard milk residuals (see picture 2).
  2. Steam boiler partially blocked by scales: perform "a proper" descaling procedure (using the proper de-scaler diluted in water).
  3. Scales obstructing the hole on the exit of the coupling. Disassembly and clean the coupling (clear the hole).

Picture 1
Picture 1

Picture 2
Picture 2

Picture 3
Picture 3