Support - Frequently Asked Questions

Q: Why was my appliance delivered unpacked

A: All appliances should be delivered in their original packaging, however the delivery driver may have unpacked the appliance in the van to allow for easier access to the property.

Q: Why does my appliance have different coloured panels to that shown in store

A: Stainless steel models are covered in a coloured plastic film that must be removed prior to using the appliance.

Q: What is the best way to clean my appliance?

A: The outer surface of the stainless steel products is coated with a special surface to reduce fingerprint marks and should only be cleaned with a warm soapy water solution. Abrasive cleaners may remove the surface finish and lead to a staining of the

Q: Why can I hear a clicking noise from the hob/oven when the hob/oven is being ignited. (Gas models only)

A: The ignition system supplies a spark to all electrodes simultaneously and not just the one selected.

Q: Why won't my JE850M juicer start

A: If you are unable to turn your JE850M machine on please read the assembly instructions:
Click here to download the assembly instructions.

Q: Why has my appliance been delivered without an electric cable

A: Dual fuel and electric appliances need to be connected by a qualified Tradesperson.

Q: The knobs and control panel are getting too hot, what temperature can they get up to

A: All appliances are manufactured to the current British standard and if used correctly, surface temperatures will be within these standards. When using a gas grill the oven door should be open and the grill heat deflector used. Grilling with the electric oven must be done with door closed.

Q: Why Isn't My Appliance Working

A: Please check power supply and fuse, also ensure timer is set to manual (see user handbook).

Q: Why is the timer flashing

A: This is usually associated with an interruption in the power supply. The timer should be re-set as per the user instruction book.