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If you have any product queries not covered in our frequently asked questions please feel free to submit the contact form on this website or call 1800 126 659 for any product, sales or customer service enquiries.

Back to top of pageGeneral

The Appliance Does Not Work

Q: Appliance not working

A: a) Check power supply and fuse.

A: b) Ensure timer is set to manual. (see user handbook)

Appliance Not The Same Colours As That In The Store

Q: Appliance has different coloured panels to that shown in store.

A: Stainless steel models are covered in a coloured plastic film that must be removed prior to using the appliance.

Surface Temperature Too Hot (including knobs /control panel)

Q: Surface temperature too hot (including knobs /control panel)

A: All appliances are manufactured to the current British standard and if used correctly, surface temperatures will be within these standards.  When using a gas grill the oven door should be open and the grill heat deflector used. Grilling with the electric oven must be done with door closed.

Clicking Noise From Hob/Oven (Gas models only)

Q: A clicking noise can be heard from the Hob/oven when the hob/oven is being ignited. (Gas models only)

A: The ignition system supplies a spark to all electrodes simultaneously and not just the one selected.

Timer Flashing

Q: The timer is flashing

A: This is usually associated with an interruption in the power supply.  The timer should be re-set as per the user instruction book.

Cleaning

Q: What is the best way to clean my appliance?

A: The outer surface of the stainless steel products is coated with a special surface to reduce fingerprint marks and should only be cleaned with a warm soapy water solution. Abrasive cleaners may remove the surface finish and lead to a staining of the stainless steel.

No Electric Cable

Q: My appliance has not been delivered with an electric cable

A: Dual fuel and electric appliances need to be connected by a qualified Tradesperson.

Back to top of pageAppliance Not Packed When Delivered

Q: My appliance was delivered unpacked

A: All appliances should be delivered in their original packaging, however the delivery driver may have unpacked the appliance in the van to allow for easier access to the property.